Refund policy

Refund policy

This document regulates the general conditions of use of the RODESIGN website / online store that you have just accessed for the purpose of buying and selling products sold online by Rotomolding, Indústria Transformadora de Polímeros, SA ., with NIPC 503792187 and headquartered at Vale da Industrial Zone span> Goita, Paúl, 2560-232 Torres Vedras < span size = "2">.


The use of this website gives you the status of Customer and implies your acceptance, fully and without reservations, of all the provisions included in the General Conditions of Use as well as in other policies (namely, Privacy and Cookies), in force at every moment when you access RODESIGN.
If you do not fully accept any of the established conditions, you should not access / use the RODESIGN online store. By consulting, using or downloading the contents of this site, you are committing yourself to respect the conditions set out in this document and in the Privacy Policy.

The treatment of personal information within the scope of data protection data is governed by the Privacy Policy and the Cookies Policy, RODESIGN is the entity responsible for the processing of personal data. The User undertakes not to use software tools to collect information of a personal nature, namely, robots, crawlers or other automatic mechanisms.

RODESIGN reserves the right, at any time, to change, update, modify or replace, totally or partially, these General Conditions, announcing such changes in its own location. The Client will be responsible for periodically checking for the occurrence of any changes, the use of the website being governed by the conditions in force at all times.

The continued access and use of this website, after publication of any updates, modifications or substitutions of the Conditions and associated policies, with the exception of the Privacy Policy, constitutes an acceptance and agreement with these updates, modifications or substitutions .

All information given by the Client must be true. The Customer is obliged to update the information provided to RODESIGN whenever it undergoes any changes. The Customer is expressly responsible for any false or inaccurate statements it makes and for the losses caused to RODESIGN or third parties, as a result of the information provided by it.

RODESIGN reserves the right, at its discretion, to terminate access or use of RODESIGN, with or without notification from the Client.

In case of doubt regarding the Conditions and Privacy and Cookie Policies, you can contact us for


The contractual proposal contained in RODESIGN span > is aimed only at older persons with full capacity and who, therefore, can take responsibility for the commitments resulting from the purchase and sale.

When using this website and / or placing orders through it, the Customer undertakes to:
Use the website only to make inquiries or orders that are not against the law. The transmission of injurious, misleading, defamatory, obscene messages or information that violate the right to reserve the privacy of private life or intellectual or industrial property of third parties, or that could be, in any way, harmful to third parties or to RODESIGN .

Do not perform any false or fraudulent order. If it is possible to verify the existence of an order of this nature, the RODESIGN will be legitimate to cancel it and, consequently, inform the competent authorities.

Provide us in a true and accurate way, the personal data necessary for your registration on the website and subsequent shipment of orders, to us terms of the Privacy Policy. The requested information is necessary for us to be able to proceed with the orders placed.

In order to access a wider range of features, the Client must register his profile in RODESIGN , for this purpose by providing an email address, to which a password to access the client area.
The Client must ensure the confidentiality of the password, changing the pre-defined password when first logging in. customer area. RODESIGN is not responsible for damages arising from the misuse / negligence of the defined keyword by the Client to access the profile.


A RODESIGN is not responsible for damage resulting from interference, interruptions, computer viruses, system malfunctions or disconnections operative that may temporarily prevent access, navigation or provision of services to Customers.

In no case will RODESIGN span> (and / or their representatives or collaborators) be held responsible for any damages that arise, in any way, from the malfunction of this website, regardless of the time that such malfunction lasts, or for any damages caused by reproduction, use or exploitation of the website that contravenes the provisions of these Conditions.

A RODESIGN reserves the right to modify at any time the information and commercial offer presented on: products, prices , promotions, commercial conditions and services.

RODESIGN has the exclusive right to unilaterally, at any time and without the need for prior notice, suspend or terminate, partially or totally, temporarily or permanently, access to the website, especially in management, maintenance, repair, alteration or modernization operations.


Prices are always indicated in Euros, including VAT at the legal rate in force.

For placing an order, it is necessary to proceed with the registration of the Client on the website, by creating an account. If you are already a registered user, you should only identify yourself by entering your email address and password.

To place an order, you must follow the online purchase procedure and click on «Place my order». In doing so, you are entering into a purchase and sale agreement with RODESIGN.

The Client expressly accepts and acknowledges that:

The photographs presented at RODESIGN are for illustrative purposes only, and the Client must read carefully and fully read the information on the essential characteristics of the articles described on the website, and, in case of doubt, contact RODESIGN in order to obtain any information or additional details;
RODESIGN will make every reasonable effort to include accurate and up-to-date information on this website about the products;
The price of the items indicated in RODESIGN corresponds to the full value of the product, not including the value of the transport;
RODESIGN is not obliged to supply products that are unavailable. All product orders are subject to stock availability. In case of unavailability of a product, RODESIGN informs the Customer that it will not be able to guarantee a maximum delivery period, only being able to estimate a minimum delivery period of 1 (one) to 3 (three) weeks.

For the purposes of order confirmation via the website RODESIGN , the Customer must fill in a form, in which he must indicate: < / span>

Full name or corporate name;
Telephone contact and e-mail address;
Address for billing and / or delivery of products;

The Client guarantees the veracity and accuracy of the data provided when filling out the contract forms, being responsible for the losses caused to < span> RODESIGN
resulting from their incorrectness.

The Customer undertakes to verify the data contained in his order summary, confirming the articles and services selected in the shopping cart, billing and shipping data, and must go back to the previous steps in order to proceed with the respective rectification in case it detects any non-conformity.

The Customer communicates in writing to RODESIGN any changes to the personal data provided that occur during the term of this contract.

For the purpose of payment of the order, the Customer will have the following payment methods available:

ATM: Issuing References during the ordering process.
MBWay: < span>

Payments via the MBWay mobile app are charged directly to the credit card associated with your mobile app. < / span>

Once the purchase is complete, an automatic Order Confirmation email will be sent, containing information about the essential characteristics of the product (s) and the total price of ( s), including transport costs. If the data is not correct, the Customer can immediately request its change or the cancellation of the purchase made, by contacting RODESIGN .

The Customer expressly accepts and acknowledges that the purchase and sale is only considered final, valid and effective between both Parties after verification of the full payment of the price by the Customer. The order processing and shipping process only starts after confirmation of receipt of payment.

Once payment is confirmed, the invoice will be sent with the items that are the object of the purchase and sale.

Subsequent changes to the current general conditions only bind the Customer in relation to orders placed after its entry into force. The Customer must file and print a copy of these general conditions for future reference. The contract will be formalized in Portuguese.


RODESIGN ensure ensures the national and international sending of your articles.

CTT / CTT Expresso
- Your order will be delivered to the address indicated within a maximum of 1 (one) to 3 (three) weeks. Delays may occur for any of the following reasons, not attributable to RODESIGN, which will not give the Customer any right to compensation: (i) delays by the carrier; (ii) difficulties in delivery to the recipient.
- If you cannot receive your order, a notice will be left in order to pick it up at the nearest post office.
- Shipping costs will be according to the respective CTT rates and will be supported by the customer.

Post-Rest Service
- If you do not want to receive your order at your address or place work for confidentiality reasons (although our shipments are always discreet), or if for some reason you are absent from your home, request the receipt of your order at any CTT station, just by choosing the option of "Post Restante".
- Indicate the desired post office in the field of observations, preferably indicating the address of the station. After dispatching your order, we send via email or SMS, the information with the registration number of the same. From the date of dispatch, your order will be available for pick up at the desired station within a maximum period of 24 to 48 working hours during a period of 5 working days. Some stations may charge the ad amount€ 0.70 for the service.

International Shipping
A RODESIGN ships worldwide and shipping costs will be calculated depending on the country of destination and the weight of the goods. The shipping time will depend on the shipping method chosen. For more information contact us.

For more information with contact: . < / span>

Once the order has been confirmed by the Customer and the price has been paid in full, the Customer will receive an email with the information of shipment of the order and indication of the expected delivery date at the indicated address.

In case the article (s) are unavailable, the RODESIGN will inform the Client, within a maximum of 5 (five) < / span> days from the date of knowledge of this unavailability, proceeding to the refund of the amounts paid, in case the Parties do not agree on a new term of performance of the contract. < br />
If on the date scheduled for delivery, the Client is not at the address indicated, an additional invoice will be sent with the travel costs and instructions for proper payment. The Customer may reschedule the delivery, within a maximum period of one month from the previously scheduled day, as long as you have paid for the previous trip.

In case of detecting defects or damage in the articles and / or if the items do not match your order, the Customer must identify the damage or defects in the sheet intended for that purpose. You should also contact RODESIGN for Customer Service at < span face = "Times New Roman, serif"> 2 (two)
days after the delivery date.


A RODESIGN offers you a wide range of articles with the best quality. Your purchases on the website RODESIGN are properly packaged and delivered in boxes / envelopes made of resistant material , closed and identifiable with the reference of your order, always with the greatest description.

The Satisfaction and Return Policy of RODESIGN < / span> guarantees the right to return products and a corresponding refund, provided that the Customer guarantees the following requirements:
Sending the article within 3 (three) days after receiving it;
Display the respective invoice;
Display the properly packed item , in perfect condition, with the respective labels, and also sealed in the case of products that justify health and safety protection measures;
Support the direct costs of returning the goods, which must be carried out in the same manner as the delivery.
If the poor quality of the product in question is confirmed, the return will be made within 14 days of receiving the order.

After receiving the returned products, < span face = "Times New Roman, serif"> RODESIGN
will check them, ensuring they are complete and in the same condition in which they were dispatched. If no problems are detected, we will refund the amount paid using the same payment method used by the Client for the original transaction.

A RODESIGN reserves the right to refuse the return of any product that has not been previously delivered to you, or that, if it is not in the same condition in which it was shipped.

If the conditions described above are not met, the return will be refused and communicated to the Client by email within 3 (three) weeks of receipt, in which the reasons for rejecting the return will also be indicated. The Customer has the option to request the reshipment of products not accepted for return, assuming the respective reshipment charges.

Not covered by the Commercial Satisfaction Policy Return the following articles:
- Products manufactured according to consumer specifications or clearly customized;

- Products specially allusive to a certain period or festive event, namely Carnival or Halloween items, when the products have been in the possession of the Client throughout and after the season in question;
- Sealed products are not eligible for return for health protection or hygiene reasons when opened after delivery.


A RODESIGN responds, under the terms and conditions established in Decree-Law nº 67/2003, of 8 April, with the amendments of Decree-Law nº 84/2008, of 21 May, for any lack of conformity that exists when the goods are delivered and that manifests itself within two years from the date of delivery, provided that it is communicated to RODESIGN within a maximum period of 2 months from the date on which it was detected.

During the warranty period, the product with a manufacturing defect will be repaired free of charge or replaced with a similar model in the case in point. repair is not possible. The Customer must present the non-compliant item, together with the purchase invoice.

Materials subject to breakage are excluded from the warranty , deterioration, oxidation, loss or loss, defects caused by blows, improper use, improper maintenance and cleaning, neglect, improper handling, modifications, unauthorized repairs, accidents or normal wear and tear and damage caused by the use of other products either in conjunction with these or in isolation.


The Consumer has the right to withdraw from this contract within 14 calendar days, without giving any reason . The period for exercising the right of withdrawal expires 14 days from the day on which the consumer (or a third party appointed by the consumer) acquires physical possession of the good (or goods in the case of several goods ordered by the naked consumer) in a single order and delivered separately).

In order to exercise its right of free resolution, the Consumer must communicate us your decision to terminate this contract by means of an unambiguous statement, namely, by letter sent by mail to Rotomolding, Indústria Transformadora de Polímeros, SA . - Vale da Goita Industrial Area, Paúl 2560-232 Torres Vedras ; by phone + 351 261 325 730 ; or via email . If you make use of this possibility, we will send you an acknowledgment of receipt of the resolution request without delay without delay. span>

For the resolution period to be respected, it is enough that your communication regarding the exercise of the free right of resolution is sent before the end of the resolution period.

In case of termination of this contract, all payments made, including any delivery costs, will be refunded without undue delay and, in any case, at the latest within 3 weeks of receipt counting after the date where the RODESIGN disposes of the goods acquired in its possession.

We make refunds using the same payment method you used in the initial transaction, unless expressly agreed otherwise by the Client. < / span>

A RODESIGN will not be responsible for ensuring the direct costs of returning the goods, which must be carried out in the same way as the delivery.


Users will be able to address compliments or complaints to RODESIGN , via the Support line Customer + 351 261 325 730 (available Monday to Friday from 10am to 6pm), by email . span >

You can also submit your complaint in the online complaints book at: https: // .


A RODESIGN informs that under of the Reg. (EU) 524/2013 of the European Parliament and of the Council, the Customer can access at /main/index.cfm?event=main.home.chooseLanguage à Online Dispute Resolution Platform (RLL), where information is made available on the possibility of using it to resolve your disputes.

Also on the Consumer Portal ( ) information is available on the Alternative Dispute Resolution Entities available , to promote the extrajudicial resolution of national and cross-border disputes under Law 144/2015 of 8 September, when they are initiated by a consumer against a supplier of goods or service provider and comply with contractual obligations resulting from purchase and sale or provision of services, entered into between a supplier of goods or an established service provider and consumers resident in Portugal and the European Union.

In the event of a dispute you can resort to National Center for Consumer Conflict Information and Arbitration; Algarve Consumer Conflict Information, Measurement and Arbitration Center; Consumer Disputes Arbitration Center of the District of Coimbra; Lisbon Consumer Conflict Arbitration Center; Porto Consumer and Arbitration Information Center; Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal; Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal); Madeira Consumer Conflict Arbitration Center.

A RODESIGN is not bound by adherence or legal imposition due to necessary arbitration, to any alternative dispute resolution entity.


To the maximum extent permitted by law, RODESIGN will only be liable for damages caused by gross negligence or deceit. RODESIGN assumes no responsibility for the continuous availability of its website and, in particular, mobile networks, the Internet and mobile devices.

The photos presented on this website may not correspond to the configurations described in the articles, and should be contacted at RODESIGN through the Customer Support line or through e-mail contact for clarification and removal of doubts. In the event that the information presented does not correspond to the characteristics of the articles, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.

The prices and specifications of the products are subject to change without notice


RODESIGN, as responsible for the processing of personal data of domain users / customers, < / span> respects your privacy.

Any personal data provided to us will be treated in accordance with current data protection legislation and best practices, with the personal data collected used with the sole purpose of providing the features and services available at website and improving your experience there.

The user's personal data will be duly protected through technical and organizational security measures adopted for this purpose and through appropriate security protocols for internet communications, being kept in a secure and conditioned access server.

Any and all personal data collected on the s website will be kept confidential and will not be sold, communicated or , in some way, reused by third parties without your permission.

The user / customer, as the holder of personal data, will be able to exercise the rights that the legislation gives him / her in terms of data protection - namely, the right of access, rectification , deletion, limitation, opposition and data portability - by written communication to the following email: , without prejudice to the right to complain to the National Control Authority - the National Data Protection Commission (< a href = ""> ).

a > For more information on how we treat your personal data, you should consult our Privacy Policy and Cookies Privacy Policy, without prejudice to the privacy notices contained in in the appropriate places.


The content that is made available by RODESIGN a through the website, namely, but not limited to, texts , images, registered trademarks, patents, logos, source codes, designs, are protected by intellectual property legislation, namely, by copyright and industrial property, with their ownership or license, titled by RODESIGN, what the User recognizes and accepts.

The User undertakes not to perform any misuse of those same contents, which cannot be copied, disseminated, used or copied in any way, not using software for collecting protected content, namely robots, crawlers or other meccaautomatic mechanisms.

The User will not copy, translate, disassemble or decompile, nor create or attempt to create, by reverse engineering or otherwise way, the source code and object code of the Platform, as well as third party tools and applications and software associated with its operation, nor will it remove any confidentiality or intellectual property notices.

The User undertakes to fully refund RODESIGN p or any indemnities, costs or expenses that this support as a result of complaints of any kind or nature that are directed against it by third parties, based on the violation of third party rights, namely intellectual property rights related to the use of content made available, provided or made available through the website and the if services associated with it, including for indemnities paid to third parties under an agreement with them.


The Customer must not misuse this website by intentionally introducing viruses, Trojans, spyware, malware, or any other technologically harmful material or harmful. The Client will not attempt to obtain unauthorized access to this website, the server where this page is hosted or any server, computer or database related to our website. The Client undertakes not to attack the website in any way, namely through a denial of service attack or a distributed denial of service attack.

Failure to comply with this clause may lead to the practice of various crimes provided for and punished by law protection of personal data and cybercrime law, that will be duly reported to the competent authorities .


If the website RODESIGN contains links to other third party pages and materials, these links are provided for information purposes only, without having any control or responsibility over the content of those pages or materials, as well as their policies and / or practices. Establishing links to other websites does not, under any circumstances, imply the existence of links between RODESIGN is the owner or manager of the website to which the link refers. RODESIGN disclaims any liability for damages due to their use. p>


These Conditions, including the Privacy and Cookie Policies, constitute the complete agreement between the Customer and RODESIGN regarding the use of the website.

Your Policies are an integral part of these Conditions and cannot be separated from them.


22-07- 2020. Torres Vedras - Portugal